MobileHelp Medical Alert System Review 2026 — Solo

Overview

MobileHelp was founded in 2006 and is headquartered in Boca Raton, Florida. They specialize in cellular-based medical alert systems that require no home phone line — ideal for the growing number of seniors who have cut landline service. Their Solo GPS device is a small, lightweight unit that provides nationwide coverage through cellular networks.

Best for: Seniors without a home landline who want an affordable cellular GPS device with nationwide coverage and a reputable monitoring center.

Pros and Cons

MobileHelp Features & Specifications

MobileHelp Pricing Plans (2026)

MobileHelp offers 3 pricing tiers ranging from $19.95 to $41.95/month. All plans are month-to-month with no long-term contract required. There is no equipment fee or activation fee.

* Prices as of April 2026. Verify current pricing at MobileHelp's website. Promotional pricing may be available.

Who Should Choose MobileHelp?

Seniors without a home landline who want an affordable cellular GPS device with nationwide coverage and a reputable monitoring center.

MobileHelp is a strong choice if you prioritize:

• No landline required — fully cellular
• GPS tracking works nationwide
• Lightweight and compact GPS device
• Multiple product options (home, mobile, smartwatch)
• Connect app for family caregiver monitoring
• Fall detection available as add-on
• No activation fee
• Strong reputation with a large customer base

Who Should Look Elsewhere?

Consider a different system if you need:

• Monthly fees are mid-range (not the cheapest)
• Equipment purchase required on some plans
• Fall detection costs extra on base plans
• Customer service response times can vary

Does Medicare Cover MobileHelp?

Original Medicare (Parts A and B) does not cover medical alert devices or monthly monitoring fees from MobileHelp or any other company. These are not classified as covered durable medical equipment under current Medicare rules.

However, some Medicare Advantage plans include personal emergency response system (PERS) benefits as a supplemental benefit. If you have Medicare Advantage, check your Evidence of Coverage document or call your plan to ask: "Does my plan cover personal emergency response systems or medical alert devices?"

If you are considering Medicare Supplement (Medigap) plans to reduce your out-of-pocket healthcare costs, see our Medicare Supplement plan guide. Medigap plans do not cover medical alert devices, but they significantly reduce your exposure to hospital and doctor costs.

How to Get Started with MobileHelp

1. Choose your plan: Decide between the in-home option (if you primarily stay at home) or the mobile GPS option (if you go out regularly). Consider adding fall detection for maximum safety.
2. Order online or by phone: MobileHelp ships the device directly to your home. Most devices arrive within 3–5 business days.
3. Set up the device: Charge the device fully, activate it, and make a test call to the monitoring center.
4. Add family members to the caregiver app (if available) so they can track your location and receive alerts.
5. Wear it consistently — especially in the shower, where falls are most common. Waterproof devices like the Solo are designed to be worn in the shower.